Отдыхал В одиночку в
мае 2017
- Не рекомендую отель
11.05.17 - 14.05.17
1.7
2 размещение
1 сервис
2 питание
Претензия - не влияет на рейтинг
If you want to have a rest chose another one
I would like to share my experience. I was a single traveler who planned to meet with friends in Camyuva for a weekend. I booked the hotel through official site in a package: tickets + transfer + hotel room. In fact only flight out of my package went smoothly. Transfer was not meeting me and when I eventually got to the hotel I was told that there is no booking on my name. After some a bit stressing talk I was given a room that was facing the wall. The overall result of my 2,5 days trip:
1. I was refused to get neither another room nor some reimbursement for the room category
2. Internet is impossible to use. One can connect but even browsing is a torture. I had an important call planned that I had to cancel because in my room there was no connection at all. I was offered to use the same limited access for the call from any other place that I can find myself.
3. Food: no fruits. Apples and oranges are only fruits you can hope for. After the rest of the food I had stomach pain. So be careful if you are sensitive to food. No juices. No normal coffee. Otherwise the selection is pretty big, but...
4. Transfer: I was offered an early transfer. too early for my flight. I asked to move my transfer several times. I was ready to pay but nobody was ready to help me with that. Taking into account that i had hardly 2,5 days in the hotel each hour was precious for me and I was left without internet and chance to solve the issue myself and without any help from reception. Taking into account that hotel claims to be 5* I would expect at least some service and respect to their clients. Smiling is not yet service.
Плюсы отеля
eventually everything worked out more or less
Минусы отеля
stress
food
smiling but absolutely useless staff
room
internet
Добавлено
20.05.17
00:30
(1 629 символов в тексте)
моё Cпасибо
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