GF Victoria 5*

we were very pleased how danisa alvarez (guest relations agent) arranged room decoration for our 10 year anniversary: congratulation banner; helium balloons; petals; a bottle of cava sparkling wine; chocolate strawberries and gorgeous bouquet of roses danisa also arranged a room for us on the 5th floor with beautiful sea view so we were happy to enjoy sunsets right from the balcony balcony layout design of the room; its interior and equipment are nice and functional very practical led-illumination in wardrobes huge balcony with cozy furniture mini kitchen in the room with sink and microwave two independent air conditioners in the room bathrobes not only for adults but also for kids mail from hotel administration (with reminders and tips) is delivered to a room towels are freely available at swim pools and it’s allowed to take them to a beach b beach spacious well-equipped miniclub good aquatic park proximity of the beach nice hotel add on youtube

smoking on balconies is not prohibited. we suffered from smoking neighbors while trying to relax on our balcony. smoking in family pool area is not prohibited. middle age couple bravely started smoking just in front of our sunbeds where small kids were playing. connection process to wifi in the room should not be so tricky unprofessional waiters in the main restaurant. we were not given wine list on a diner. dirty dishes were not taken away from our table timely. waiters couldn't manage with their duties in the main restaurant. process change or headcount increase needed. it was not possible to get tea or coffee by yourself on a breakfast. we had to catch a waiter and order it from him/her even if tea and coffee are free of charge on a breakfast. water is not free on a diner kids buffet was not healthy and had poor quality dishes in the main restaurant were not labelled so it’s hard to identify what was cooked. maid did not take away dirty dishes from sink but just rinsed them and left in mini kitchen weird shape of pillows in the room poor signage in the hotel. we did not take a map and spent some time getting to aquatic park running from one floor to another. lack of sunbeds in aquatic park area bidet instead of bidet shower in the toilet low quality kids animation in evenings hotel rules are not given properly to customers. there is “18+” sign on the swimming pool at sky bar (5th floor) but not at bar entrance. one afternoon we came to the place with two small kids and barman received an order from us for food and drinks. he d queue near the entrance of main restaurant. we had to wait until waiter escorts other customers to their table and comes back to restaurant entrance to serve us. if this process is dictated by hotel rules then there should be more waiters at the entrance